Contact Us
This page explains how to contact Non Gamstop Casinos, what we can help with and where to go for problems we can't solve. We are an independent publisher of research-based guides about casinos outside the GamStop scheme. We are not a casino, so we can't see or change anyone's account.
Our contact details are shown in the site header and footer. We haven't repeated an address here, because we don't want to give you one that might be out of date.
What you can contact us about
- Corrections: a bonus term, payment method or licence detail on one of our pages looks out of date or wrong.
- Feedback: a guide was unclear, or you'd like us to explain a topic such as wagering requirements, withdrawal limits or identity checks.
- Questions about our reviews: how we rank operators or why a page says what it does. Our About Us page describes who we are and how we work.
- Reports about a listed casino: if your own experience differs from what we say, tell us. Please include dates and screenshots where you can.
- Site problems: a broken link, a page that won't load, or text that doesn't display properly.
What we can't help with
We don't run any of the casinos we feature, so we can't act on these requests:
- Releasing or speeding up a withdrawal
- Reopening a closed account or lifting a limit
- Resolving a bonus dispute on your behalf
- Recovering deposits or losses
- Removing you from GAMSTOP or shortening an exclusion period
For these, use the casino's own support first. Keep copies of chat transcripts, emails and the terms that applied when you claimed the offer. Then use the operator's formal complaints procedure. If that fails, the licensing body named in the casino's footer may have a dispute route, though this varies by licence.
Help if gambling is causing you harm
If gambling is affecting your money, relationships or wellbeing, speak to someone now. GamCare runs a free, confidential helpline and live chat in Great Britain. Our Responsible Gambling page covers self-exclusion, deposit and loss limits and blocking software.
If you have registered with GAMSTOP, bear in mind that it exists to protect you. Contact us for information, but we will never encourage anyone to gamble against their own exclusion decision.
How to write to us so we can help
- Tell us which page you're referring to.
- Quote the sentence, figure or term you question.
- Say what you believe is correct and, if possible, where you saw it, such as the casino's current terms.
- Add the date you checked. Offers change often, and we date our findings.
- Don't send passwords, card numbers or identity documents. We never need them.
What happens next
We read every message about accuracy. If we can verify a correction against the casino's published terms or an official source, we update the page. We can't promise a reply to every message or a set response time. Corrections to offer terms are checked against the casino's own published terms before we change them.
Commercial relationships and your feedback
We may earn commission if you join a casino through links on this site. That does not buy ranking position, and it won't stop us publishing a correction or criticism. If you think a page is too generous to an operator, we want to hear it.
Before you get in touch
Your question may already be answered elsewhere. Our main guide to non GamStop casinos covers licensing, bonuses, payments and withdrawals. Our Terms and Conditions explain how you may use this site. Gambling is for adults aged 18 and over, and you should only stake money you can afford to lose.